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Regulatory investigations, disputes & enforcements

Regulatory reform and scrutiny continue to hit the financial services sector. We help clients deal with the contentious issues that may arise as a result, and support with regulatory investigations and enquiries.

We have the expertise and resources that clients need to call on to meet the complex and unpredictable challenges generated by this difficult environment.

We act for all types of regulated financial services firms across the retail sector, including providers, distributors and advisors.

We have dealt with a number of regulatory investigations, S166 skilled persons reviews and assisted our clients with internal reviews and fact finds and advised on the remedial steps and the redress exercises that arise as a result.

The team regularly deals with a wide range of claims including issues involving mis-selling of products, investment advice, consumer lending and retail and investment banking.

We have a depth of expertise in the structuring and management of complex redress projects and customer contact exercises.

We can also provide tactical support for dealing with third parties, including claims management companies and volume litigants.

Why choose TLT?

We're innovative and flexible in our approach to resourcing and advising clients and will tailor our services to your requirements, including collaborating with other law firms if required. Indeed, we frequently advise in conjunction with other law firms to support clients where a variety of expertise, price and approach is required.

The depth of expertise within the firm means that we can assemble the right team tailored to your needs and with an understanding of the management of all types of investigation but always mindful of the reputational and resourcing issues that can arise.

Our clients also benefit from members of our team who have experience of conducting enforcement investigations both with the Financial Conduct Authority and on behalf of clients.


  • We have conducted complex internal investigations for a global bank relating to the fall out from a market crisis and the bank’s internal risk management systems. 
  • We have acted for a pay day lender with complex legacy issues, facing a S166 skilled persons review. By working with the firm and the regulators, we managed to narrow the issues and focus the redress proposals resulting in a much smoother and shorter process. 
  • We advised a leading consumer credit sector firm on a voluntary redress exercise conducted on its own initiative resulting in lower costs and a less onerous process. 
  • We provided training to a client on dealing with volume claims management companies bringing claims resulting from contentious regulatory investigations.
  • We acted for several lenders in dealing with the resulting litigation following substantial fines to a financial services institution as a result of their dealings with money service remitting businesses.
  • We have advised clients on the contentious issues involving fixed rate loans and derivative products, PPI and bank charges.

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