TLT takes gold among national firms for satisfaction with cost and billing practices.
Radical change has occurred in the delivery of legal services in recent years and we have been at the forefront of firms offering flexibility in the way we deliver and price legal services.
Our resourcing and pricing models are entirely led by what our advice means for our clients and their businesses. This might be protecting their brand, managing reputational risk, providing a rapid response to an investigation or delivering a politically sensitive project. The way we structure our teams flexes enormously to provide the right solution to deliver on the priorities for clients.
We constantly analyse our routine work to find better ways of resourcing - to make our standard legal services continuously more cost effective and efficient for clients. Our management information facilitates these process and operations improvements, and provides clients with the reassurance that our pricing is keen and competitive.
One result of routine work analysis was the development of a shared service approach to some aspects of our work where common tasks are repeated across the business. Taking this work into a central team with supporting technology means our people get better at delivering quickly and accurately in areas like document review and collation.
Transparency, certainty and value are the guiding principles in our approach to pricing – and we're not afraid to share risks with clients to reflect the value of our advice to them.
Examples of our approach to pricing and resourcing projects, often at short notice, include: